June 25, 2009
How To Apply
http://tinyurl.com/nfr5t3
June 24, 2009
Check out some of our Awards!
VZW has been named to Training Magazine Top 125 list for 8 consecutive years
AdAge.com named VZW the "Top 10 US Asian Marketers of 2008" as "a leader in the US Asian market"
Verizon Wireless takes part in 5th largest corporate volunteer program in the United States
Diversity Inc - Top 50 Companies for Diversity
Latina Style, Hispanic Business - Diversity Elite
Diversity MBA Magazine 2008 – Top 50 companies for diverse managers to work
CRO’s 100 Best corporate citizens 2008
Working Mother 100 Best for 9 consecutive years
Conceive Magazine's 50 Best Workplaces for Prospective Parents 2009
Top 20 Great Place to work for Multicultural Women
Black Enterprise Magazine’s Top 40 Companies
Conceive Magazine’s 50 Best Companies
Launch Your Career
Who We Are
Verizon Wireless owns and operates the nation’s most reliable wireless network, serving over 80 million voice and data customers. Headquartered in Basking Ridge, New Jersey, Verizon Wireless is a joint venture between Verizon Communications and Vodafone. We are a company that is truly a reflection of the world around us: diverse, high-energy, inquisitive and forward thinking.
What we Offer our Customer Service Reps
Beyond a progressive environment, we offer a competitive salary and a comprehensive benefits plan featuring: Medical, dental, and 401K on your first day of employment
- The full-time position pays $27,000 /year ($12.98/hr)
- Life Insurance Tuition Assistance - $8000/year
- Performance-based yearly incentive/bonus payIncentives for various shifts and/or holiday work
- Discount Employee Phone Program
Customer Service Rep Job Description
In this position, you would work in a fast-paced, intense, results-oriented environment. Your main responsibilities would be handling inbound customer calls while using a computer terminal, researching and resolving billing inquiries, explaining our products and services, and troubleshooting service and equipment questions.
Call Center Hours and Work ScheduleThe call center is currently open 7 days a week, 365 days a year from 6am-11pm. We need individuals to be flexible to work any shift that is available during the hours of operation. Verizon Wireless is unable to make accommodations for other job or school schedules. Again, individuals will be expected to work at minimum an 8-hour shift between the hours of 6am-11pm. This could also include both weekend days and/or holidays.
Customer Service Rep Training
Training is paid and consists first of seven weeks of classroom training. This training is held Monday through Friday and is scheduled 8am-5pm. After the classroom training, you will go through 12 weeks of actual live call training, which is called Transition. During Transition, representatives take live customer calls with support available to assist with questions and give advice. If selected for employment, your transition schedule will be 12-9pm with two days off. Due to the importance of training sessions, candidates must be able to work without interruption for the first 90 days of employment.
Potential Candidates Must…
Have the ability to work in a fast-paced, intense, and results-oriented environment.Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task listening to the customer, sharing information, and troubleshooting issues.Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call. Be able to work shift work anytime from 6a.m. - 11p.m., in a call center that is open 365 days a year.
Career Progression Opportunities
Listed on BusinessWeek's list of Best Places to Launch a Career, Verizon Wireless is committed to providing opportunities for our employees to build their careers. With nationally recognized training programs, Verizon Wireless creates an environment conducive to career advancement and encourages each employee to own their own career path. Employees can explore career paths in area such as Customer Service, Marketing, Human Resources, Retail, Engineering, Information Technology, and Management. For top employees, your first promotion can be earned as early as 6-9 months after you begin!
At Verizon Wireless, it’s easy to plan your career. Just use our three step plan and you’ll be a contributor right from the start!Discover your interests, skills, and where you can add valueLearn which career path fits youDevelop a plan, set goals and meet with a manager
